How to Return an Item

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Steps to Follow for a General Return

To ensure a hassle free return, please follow these steps:

  1. Call our customer service department at 1-800-891-0896 and setup a return.
  2. Allow 1-3 days for the RGA # and return instructions to be emailed to you.
  3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS. It is advised that you obtain a tracking number, receipt, or confirmation of your shipment. eFaucets.com is not responsible for any lost shipments that were not insured by the customer.
  4. Send your return back to our warehouse for processing. (*Note: eFaucets.com is not responsible for Return shipping costs on General Returns.)
  5. Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
  6. Once the return is received back at our warehouse, please allow 10-20 business days for our credit department to issue a refund less restocking fees and shipping costs.

Steps to Follow for a Defective Exchange

To ensure a hassle free defective exchange, please follow these steps:

  1. Call our customer service department at 1-800-891-0896 and setup a defective exchange. Be clear and concise when describing defects or damages.
  2. Our warehouse will ship you out a replacement the same day.
  3. Place order for new products either online or with a customer service representative.
  4. Replacement will be shipped out the via the same shipping method as the original order.
  5. Allow 1-3 business days for the RGA # and return instructions for the defective product to be emailed to you.
    Follow the defective exchange instructions in the email we send you.
  6. Once the return is received back at our warehouse, please allow 10-20 business days for our credit department to issue a refund less restocking fees and shipping costs.
  7. Any defective products that are not sent back to our warehouse for processing will be billed to the customer’s account.

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